To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” –Douglas Adams
Regardless of whether you’re on the receiving or delivery end … it happens to everyone at some point. You’ve found what looks like a fascinating article, or the perfect bit of information for your business, only when you click on the link what you end up with is one of those annoying 404 page not found error messages. Sometimes there’s a path back to where you started … sometimes you’re left hanging all alone in cyberspace.
Basically a “404 error” appears when you try to get to a website or URL but the site or page is unavailable, unreachable or simply no longer there. There are different reasons why a website becomes unreachable or unavailable but regardless of the reason, it’s always an unwelcome surprise.
In his informative and humorous TED Talk, Renny Glesson tells the story of turning the 404 page dead end into a relationship building bridge … read more…
Be content with what you have, rejoice in the way things are. When you realize there is nothing lacking, the whole world belongs to you. ~Lao Tzu
For most people, regardless of their chosen field, going to work day after day is a necessity rather than an option.
The good news is that regardless of how rewarding, challenging or taxing your work may be, you can choose to focus on your own happiness and make the day-to-day tasks more manageable and even enjoyable. To create and maintain a sunny disposition, try these simple stay-happy tactics.
Congratulate Yourself
Sometimes work can feel thankless. If you often feel like you’re toiling away and not being recognized for your efforts, do something about it. Instead of waiting for someone else to notice how hard you’re working congratulate yourself by setting up your own rewards system with treats when you accomplish certain goals. If, for example, you just finished a rigorous online class or training program, treat yourself to a night out with friends as an immediate reward. Similarly, if you hit a home run with your most recent project at work, indulge yourself with a manicure or some other treat as a congratulatory reward. Knowing your own personal bonus program is out there may also help you accomplish tasks more efficiently. read more…
Experts estimate that we experience an average of 73 interruptions per day – and that’s just in the workplace.
Imagine it’s a busy day and you’re feeling good because you are on a roll, making real progress on an important task or project; all of a sudden the phone rings, an e-mail alarm goes off, a colleague asks for a favor, your mother-in-law stops by “spur of the moment,” you’re called to school to pick up a sick child, etc. Uh oh, sidetracked again!
Experts estimate that on average we are interrupted 73 times per day – and that’s just at work. Add family, friends and children to the mix and you may even double that number.
Your definition of “interruption” may affect one way or the other whether or not you agree with this number, but in basic terms an interruption is anything that you didn’t expect to happen at that time and that either delays or sidetracks you from what you are doing.
Regardless of the nature or inconvenience they may create, the most basic thing to keep in mind about interruptions is that they are rarely intended to be disruptive. The simple truth is that most people you come in contact with during any given day will have their own agenda that may or may not include consideration for your schedule or priorities.
Planning and adaptability are the keys to effectively avoid being sidetracked by interruptions
- Own your interruptions. Try thinking of an interruption as an offer, and your decision as to whether you will take the interruption as a counter-offer. It is okay to say “Thanks for your call/visit. I do want to speak with you, but now is not a good time. Can we talk/meet at 2:00 p.m. instead?” There … you just made a counter-offer. read more…


Your inner beliefs are the perceptions you have of yourself that have been programmed into your brain over time; very often since you were a child. They come from your experiences, family, friends, school, society, television, books, etc.
If you enjoyed this article or would like to contribute to the conversation, please take a moment to leave a comment … or if you’re a regular visit to IGG and would be interested in leaving a kind word or two, please pop over to my new 
Whenever I visit IGG I’m always inspired by the picture on the right with the text that says, stop saying ‘I wish’ and start saying ‘I will’. There are so many people in my life who relish saying, ‘I wish…’. I think it gives them pleasure to just think about what they want to do, because wishing is always safe. ‘I wish’ is a term that keeps you tucked up nicely in your comfort zone. All you have to do is stay put and imagine. And we all can imagine, right? ‘I will’ is the hard one. It signifies action, determination and many times – failure.